Patient Services


Convenient online access to products that help your patients get better faster. is the next generation of Ortho Molecular Products’ widely used Patient Services Program.

Online Access Includes Free Shipping!
Money-saving, convenient online patient ordering always includes free direct-to-door shipping for your patients!

Convenient Online Access Improves Patient Compliance!
By providing, you enable your patients to easily follow your treatment plan without ever leaving home!

No-Hassle Program for Doctors and Clinics!
Your website comes complete with tools that you can use to manage your site content. Additionally, your customized website can be easily coupled with your current site.

Compliance Made Easy.

For the most effective means for encouraging patient compliance, consider Ortho Molecular’s Online Patient Services Program, or check us out at!

Features and Benefits:

  1. Convenient online ordering and free shipping for all patient orders.
  2. Patient access to product and ingredient information.
  3. Customizable and branded website for product ordering.
  4. User-friendly interface for easy content management:
    • Product Offering
    • Product Pricing
    • Clinic Information

Program Basics:

  1. Turn-key e-commerce site and merchant account setup.
  2. No monthly fee or subscription if minimum is met! Wholesale price plus the transaction fee of 15% of MSRP will be charged to clinic’s credit card.
  3. Minimum of $1,400 in retail web sales per month. Monthly service fee of $75 charged if monthly sales fall below minimum.
  4. Patients purchase from the site with a doctor-provided access code.
  5. Clinics may discount product pricing up to 35%.

Shipping and Returns:

  1. Free standard service shipping for purchases.
  2. Upgraded shipping available at patient’s expense.
  3. Orders placed by 3 pm CST will be shipped the same day.
  4. All patient returns must be processed through their doctor.
    • Patients may return unopened product for a full refund within 30 days (except for soft gel products and formulas containing live organisms).
    • Satisfaction guaranteed! Full credit on product for which the patient is not completely satisfied.

To get started, speak with your account representative or call 800.842.0924 for more information.