Shipping Policy

Wholesale Shipping Policy

Wholesale orders are sold to practitioners for resale to their patients. Ortho Molecular ships wholesale orders to a healthcare practice or business address, and you must have a valid shipping address on file with us. At your request, we will drop ship an order directly to your patient. Drop shipment fees are listed under Shipping Charges below.

Orders received by 3:00 p.m. Central Time, Monday through Friday, are typically processed for shipment on the same business day.
Orders received after 3:00 p.m. Central Time or on weekends will be processed and typically ship on the next business day. Weather, carrier interruptions, holidays, and other events outside our control may extend processing or delivery times.

Weekend and Holiday Notice

We are closed on Saturdays and Sundays and do not process or fulfill orders on weekends. We also do not process orders on OMPI-observed holidays. All shipping and delivery timelines are based on business days only. Expedited shipping options do not include Saturday, Sunday, or holiday delivery.

Holidays or carrier service interruption may extend processing or delivery times.

Expedited Delivery

Expedited delivery periods begin after the order is processed and transferred to the carrier. They do not run from the time the order is submitted. Delivery dates are estimates only.

• Next Day Air orders placed on Saturday or Sunday are typically processed Monday for expected delivery on Tuesday.
• Second Day Air orders placed on Saturday or Sunday are typically processed Monday for expected delivery on Wednesday.

• Orders placed on Fridays may ship the same day if received by 3:00 p.m. Central Time but will be delivered only on a business day.

Shipping Charges

Order thresholds are calculated using the product subtotal after discounts and before taxes, shipping charges, and handling fees.

• Orders under $275: Ground service – $11.95
        • Orders above $275: Ground service – Free
        • Phone/Fax orders under $50 or fewer than six bottles: $5.00 handling fee
  

• Upgraded shipping is available for an additional charge as disclosed in the checkout process or as quoted by a Customer Service representative.
• Drop shipments include a $6.00 handling fee plus shipping charges.
• Charges imposed because of an incomplete address, refused delivery, or returned package may be billed to the customer.

Shipment and Delivery

We may select the carrier used to complete the selected level of service, including FedEx, USPS, UPS, or another carrier. The carrier initially accepting the package may use another carrier for part of the delivery. Customers should provide an address where the shipment can be received without extended exposure to weather or temperature conditions. Tracking information will be provided by email or through a Customer Service representative. An order may arrive in more than one package if products ship at different times, ship or from different locations, or exceed size or weight limits. Partial shipments may be billed separately. Freight delivery by pallet can be arranged for qualifying orders if your location has a loading dock. Contact Customer Service to request freight delivery.

Signature requirements are determined by the carrier and may change after an order ships, so we are generally not able to confirm in advance whether a signature will be collected. A carrier may also complete a delivery without obtaining a signature. If you would like someone to be present when an order arrives, please ask Customer Service about signature service before the order ships. Signature service is available for an additional charge, and the carrier still makes the final decision at delivery.

Geographic Limits

Shipping services, prices, and estimated delivery periods may differ for Alaska, Hawaii, Puerto Rico, U.S. territories, military addresses, remote areas, and P.O. Boxes. Some expedited services may not be offered for these destinations. The options displayed when the order is placed will control. P.O. Box delivery is available only when the selected carrier and ordering channel accept it.

Destination Requirements

We ship only to destinations shown as available when the order is placed. Certain destinations we serve, including Puerto Rico and the U.S. Virgin Islands, are processed through carrier systems that require customs documentation, and shipments to such destinations may be subject to duties, taxes, customs charges, and broker fees. Unless the order confirmation states otherwise, the customer is responsible for those charges, for meeting any import requirements, and for delivery delays caused by customs review. We may cancel or refuse an order to a destination we do not serve or where import requirements cannot be met through the ordering channel used.

Subscription Orders

Customers enrolled in a subscription should keep the shipping address and payment information current. Subscription orders ship on the schedule selected and follow the processing times and shipping charges described in this policy. Changes, holds, and cancellations are governed by the Subscription Policy.

Address Changes and Cancellations

Customers should review the shipping address, shipping method, product selection, and order details before submitting an order. An address change or cancellation request is not effective until Customer Service confirms it. We may be unable to change or cancel an order after warehouse processing begins.

Temperature-Sensitive Products

Products identified as temperature-sensitive should be stored according to their labels upon receipt. Packaging methods vary by product, destination, selected service, and shipping conditions. The absence of a frozen cold pack does not, by itself, establish product damage. Customers with concerns about a delivered product should consult the OMPI Return Policy.

Returns

Return eligibility is governed by the OMPI Return Policy. Shipping charges, upgraded shipping charges, special delivery charges, carrier fees, and handling fees are not refundable except when stated in that policy or required by law.