Last Updated: February 18, 2026
Ortho Molecular Products, Inc. (“Ortho”) and its related brands, divisions, and affiliates (“we,” “us,” or “our,”) are committed to protecting the privacy and security of the personal information of our users (“you” or “your”). This privacy policy (“Privacy Policy”) governs the websites we and our affiliates, subsidiaries, and related entities operate on which this Privacy Policy is provided. We have developed this Privacy Policy to describe our practices concerning the collection, use, disclosure, transfer, and storage of your personal information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you (“Personal Information”). Our website may contain links to third-party websites, and we are not responsible for and expressly disclaim all liability arising from such third-party websites or their privacy practices. This Privacy Policy does not apply to any information you may provide while on such third-party websites, and we recommend you review and become familiar with their privacy policies as well. By continuing to use the Services (as defined herein) after any update to this Privacy Policy, you acknowledge and agree to the revised Privacy Policy, except where prohibited by applicable law. This Privacy Policy includes the following sections:
We collect the categories of Personal Information described in the “Information We Obtain” section for the limited business and commercial purposes outlined in the “Purpose of Collection” column of that same section. We will not collect additional categories of Personal Information or utilize Personal Information for purposes that are materially different, unrelated, or incompatible with the purposes disclosed herein without providing prior notice to you and, where mandated by applicable law, an opportunity to opt out or, if legally required, your affirmative consent. To learn more, including how you can opt-out of the sale or sharing of your Personal Information, please see the “Exercising Your Privacy Rights” section below.
You may be asked to provide certain Personal Information anytime you interact with our organization. Ortho and its affiliates may share this Personal Information with each other and use it consistent with this Privacy Policy. Provision of Personal Information is voluntary; however, refusal to provide requested Personal Information may preclude us from providing our products or services or responding to your inquiries, and we may condition the provision of certain discounts, features, or services on the collection and use of Personal Information as permitted by applicable law. We shall not condition the provision of goods or services on the collection of sensitive Personal Information except where reasonably necessary to provide the requested service or to comply with legal obligations, in accordance with applicable law. This Privacy Policy describes how your information is collected, used, and shared when you use our services.
We obtain Personal Information about you via various methods, including but not limited to when you interact with our websites or platforms that link to this notice (collectively, the “Services”), interact with us through our social media pages, create or modify your account and profile, request products or services, contact customer support (including recorded calls and stored chat or email transcripts), or otherwise communicate with us. Some examples of the types of Personal Information we may collect from you include:
| Category | Example(s) | Source(s) | Purpose of Collection |
|---|---|---|---|
| Identifiers | Name, postal address, email address, account name, and government-issued identifiers (e.g., professional license numbers) | Directly from consumers/patients, licensed health care professionals, our affiliates, service providers, and data verification partners | Maintaining and servicing your account, providing customer service, processing orders/transactions, processing register applications, detecting, preventing, and prosecuting security incidents and fraud, and complying with legal obligations (e.g., sanctions, tax compliance) |
| Professional Information | Medical discipline, clinic name and location, medical license number, and issuing jurisdiction | Directly from licensed health care professionals and verified with licensing boards or credentialing services where permitted by law | Verify the professional's qualifications and ensure they are authorized to perform certain medical Procedures, access professional-only features or products, comply with credentialing and legal requirements, and prevent misuse or diversion |
| Commercial Information | Products/services purchased, purchase amounts, and transaction dates | Directly from consumers/patients and directly from licensed health care professionals and from payment processors and fulfillment partners | Processing orders and transactions, processing payments, warranty, guarantee and recall administration, customer support and chargeback management |
| Internet/Network Activity | Browsing history, search history, information regarding a consumer's interaction with an internet website, application, or advertisement, device identifiers (e.g., cookie IDs, advertising IDs), and IP address (general location only; precise geolocation collected only with consent) | Directly from website visitors via cookies, pixels, SDKs and similar technologies, and indirectly from service providers and third parties | Providing advertising or marketing services, providing analytic services, detecting and preventing security incidents, debugging, short-term transient use, service improvement, fraud prevention, content localization and store/site optimization |
| Inferences | Purchasing tendencies and product affinities derived from transaction and browsing data | Directly from consumers/patients, licensed health care professionals, and indirectly from service providers or other third parties and internal analytics using information we collect | Providing advertising or marketing services, providing analytic services, undertaking internal research for technological development and demonstration, personalization that does not involve automated decisions producing legal or similarly significant effects |
| Audio and Visual Information | Call recordings, voicemails, chat transcripts, user-uploaded images/videos, screen-share or session replay data (where permitted); | Directly from you (calls, chats, uploads) and from your device/browser and service providers supporting support/analytics/security | Customer support and quality assurance, troubleshooting, security and fraud prevention, legal compliance, and to establish, exercise, or defend legal claims. |
| Health-Related Information (including Consumer Health Data where applicable) | Limited order-associated descriptors or notes related to products | Provided by you or entered by a practitioner in connection with an order | To process and fulfill orders, provide support, maintain records, and comply with law |
Ortho collects certain information that is considered “sensitive” under certain United States privacy laws. Where required by law, we will obtain your consent before processing your sensitive Personal Information; where consent is not required, we may process such information for the limited purposes described below and as otherwise permitted by law. We shall use your sensitive Personal Information solely for limited purposes, such as to process an application, to comply with legal obligations (e.g., payment processing, fraud prevention), and for other objectives expressly permitted by law. We do not use your sensitive Personal Information to infer characteristics about you. If you have any questions about our handling of sensitive Personal Information or to withdraw your consent, please see the “Contact Us” section below.
| Category | Example(s) | Source(s) | Purpose of Collection |
|---|---|---|---|
| Financial Data | Name, signature, credit card number, bank account number with security code, other financial information, etc. | Directly from consumers/patients, and licensed health care professionals | Maintaining and servicing your account, providing customer service, processing orders/transactions |
We, our service providers, and certain third parties use cookies, pixel tags, server or device logs, or similar tracking technologies (“Collection Technologies”) to gather certain information when you use, access, or otherwise interact with our Services. Below we have described how we use Collection Technologies.
Our use of Collection Technologies generally falls into the following categories:
You can choose how web browser cookies are handled by your device via your browser settings. Some devices allow you to control this through your device settings. If you choose not to receive cookies at any time, websites may not function properly, and certain services will not be provided. Each browser and device are different, so check the settings menu of the browser or device to learn how to change your settings and cookie preferences. You can find information on how to manage cookie settings on certain browsers via the following links:
The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs; however, exercising such choices does not opt you out of all advertising and may not affect non-cookie based tracking technologies. You can access these and learn more about targeted advertising and consumer choice and privacy by visiting the Network Advertising Initiative and the Digital Advertising Alliance.
To the extent that our Collection Technologies are considered a “sale” or “share” under applicable law, you may exercise your right to opt out by doing the following (provided, however, that your choices are browser-, app-, and device-specific and may be reset by clearing cookies or changing settings):
Click on the “Your Privacy Choices ” link in the footer of our website and adjust your preferences. Please note that your request to opt-out will be linked to your browser identifier only. If you use a different computer or browser to access our website, you will need to adjust your preferences on those sites.
Broadcast an opt-out preference signal, such as by enabling Global Privacy Control (GPC) where supported by your browsers. To download and use a browser supporting GPC signals, visit https://globalprivacycontrol.org/orgs. You will need to implement this for each supported browser or browser extension you use.
Some web browsers incorporate a "Do Not Track" feature that signals to websites you visit that you do not want to have your online activity tracked. Most of these features, when turned on, send a signal or preference to the websites you visit indicating that you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the do not track signal, we currently do not respond to the browser do not track signals.
You may opt out of receiving text messages or promotional emails from Ortho by following the instructions in those communications. If you opt out, we may still send you transactional or relationship messages, such as those about your account, orders, compliance notices, safety communications, recall information, or our ongoing business relations.
We disclose the following categories of Personal Information to our service providers and, where permitted by law, to “contractors” and “third parties” for legitimate business purposes, including maintaining and servicing accounts, providing customer support, processing transactions and payments, verifying customer information, managing marketing and analytics activities, and ensuring the functionality, security, and improvement of our websites and systems, subject to contractual obligations prohibiting use outside our instructions.
Identifiers: We disclose identifiers such as names, contact information, account credentials, and IP addresses to facilitate account management, order fulfillment, communication, fraud prevention, and website security.
Professional Information: We disclose professional details, including business names, job titles, licenses, and clinic affiliations, to verify healthcare professional status, manage practitioner relationships, provide access to professional portals and materials, and process related transactions.
Commercial Information: We disclose commercial information such as purchase history, product preferences, and transaction records to enable order fulfillment, returns, accounting, inventory management, marketing, and analytics that support business operations and product improvement.
Cookie and Tracker Information: We disclose cookie and tracker data, including device identifiers and browsing behavior, to support analytics, advertising, and website optimization that help us understand user engagement, improve performance, and enhance security.
Inferences: We disclose inferences drawn from transaction and browsing activity to personalize user experiences, tailor marketing efforts, and inform product development and service enhancements.
In addition, we may disclose Personal Information for specific purposes such as:
We take the security of your Personal Information seriously and maintain a comprehensive information security program reasonably designed to protect Personal Information, comprising risk assessments, access controls, encryption in transit and at rest where appropriate, vulnerability management, incident response, and vendor security due diligence. To protect the privacy and security of your Personal Information, we maintain physical, technical, and administrative safeguards. We update and test our security technology on an ongoing basis. Additionally, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees' privacy responsibilities.
We retain your Personal Information for as long as is necessary for the purposes described in this Policy, and we apply a retention schedule that limits retention to the shortest period reasonably necessary, after which Personal Information is securely deleted or de-identified and maintained subject to re-identification prohibitions, except where a longer period is required or permitted by law or to establish, exercise, or defend legal claims. This generally means holding the personal information for as long as:
Where Personal Information is used for more than one purpose, we will retain it until the purpose with the latest period expires.
We do not “sell” or “share” (as those terms are defined under the CCPA) and have not sold or shared in the past 12 months the Personal Information of employees; for consumers, we may engage in cross-context behavioral advertising and certain disclosures that could be deemed a “sale” or “share” under applicable law, and you may opt out as described in “Managing Your Cookie Preferences” and “Your Privacy Choices.” Additionally, our services are directed at a general audience and are not directed at minors. We do not knowingly sell Personal Information of consumers under the age of sixteen (16) years. You may observe our advertisements on other websites or mobile applications because we utilize third-party ad services on our Services, which may collect information about your online activities over time and across third-party websites and apps; these third parties may maintain their own privacy policies and controls over which we have no control and for which we disclaim responsibility.
The following state privacy laws provide the privacy rights listed below to residents of the respective states. To exercise your rights, please follow the instructions outlined in the “Exercising Your Privacy Rights” section of this policy.
Residents of California, Connecticut, Colorado, Delaware, Indiana, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, and Virginia, are provided with the following privacy rights:
Residents of Iowa are provided with the Right to Know and Access, Right to Deletion, and Right to Opt Out of Sale, listed above.
Residents of Utah are provided with the Right to Know and Access, Right to Deletion, and Right to Opt Out of Sale, Right to Opt-Out of Sale/Sharing or Targeted Advertising, and Right to Opt-Out of Profiling listed above.
Right to Appeal: Residents of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia have the right to appeal our decision if we deny one of your requests listed above. Please see the “Exercising Your Privacy Rights” section listed below for details on how to submit this request.
If you are a resident of the applicable states listed above and would like to exercise your rights as outlined, please contact us through either of the following options listed below; we may deny or limit requests where an exemption applies or where we cannot verify your identity to a reasonable degree required by law. Before we can process your request, we may ask you a series of questions in order to attempt to verify your identity. If permitted or required by applicable law, you may exercise your privacy rights through an authorized agent (which may include a guardian or conservator). If we receive your request from an authorized agent, we may ask for evidence that you have provided such agent with a power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf, and we may require you to verify your identity directly with us to the extent permitted by law. If you are an authorized agent seeking to make a request, please contact us at the email or phone number listed below.
We will not discriminate against you for exercising any of your privacy rights listed above. Unless permitted, we will not:
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services
We reserve the right to amend the Privacy Policy at any time and for any reason, without notice to you, other than the posting of the amended Privacy Policy. Users should check our site to see the current Privacy Policy that is in effect and any changes that may have been made to it, and continued use of the Services after any changes constitutes acceptance of the revised Privacy Policy where permitted by law. The provisions contained herein supersede all previous notices or statements regarding our privacy practices and the terms and conditions that govern them.
If you have questions regarding our Privacy Policy or your privacy rights as described above, please contact us at [email protected] or 815-337-0089.